DTS Group Contact Centre

About Us

DTS Group
Contact Centre

The DTS Group Contact Centre is a specialised arm of DTS Group, created to empower businesses with professional tele-solutions. With a proven track record of success in the industry, our team excels in providing services that drive engagement, increase customer retention, and generate valuable leads. Whether you need to manage appointments, enhance customer interactions, or refine your data, our experienced team is dedicated to delivering results that make a difference. We understand the nuances of communication and leverage our expertise to help businesses, like yours, thrive in today’s competitive market.

Services

The range of tele-solutions we offer are designed to elevate your business connections and drive success.

We offer a comprehensive suite of tele-solutions designed to meet the unique needs of your business. Our services are tailored to ensure that every interaction with your customers is effective and adds significant value to your business and brand equity.

Services

Appointment Setting

We specialise in scheduling appointments that matter. Whether it’s B2B or B2C, our team ensures that your calendar is filled with high-quality leads ready to engage with your business.

B2B Appointment Setting: Connect with key decision-makers in the business world.
B2C Appointment Setting: Engage directly with consumers, driving sales and engagement.
CRM Management: Streamline your customer relationships with efficient management tools.

Services

Telemarketing

Our telemarketing services cover the full spectrum, ensuring your message reaches the right audience, wherever they are in Australia. Outbound Calling Australia Wide: Reach your customers across the country with targeted campaigns.

B2B Telemarketing: Build strong relationships with businesses through effective communication.
B2C Telemarketing: Directly engage with consumers to promote your products and services.
Surveys and Feedback Calls: Gather valuable insights to refine your strategies.
Dedicated Account Managers: Receive personalized attention and strategy from our expert account managers.

Services

Data Management

Effective data management is key to understanding your market and maximising your reach. Our services ensure your data is accurate, up-to-date, and ready to drive your campaigns.

Data Washing & List Refinement: Cleanse and optimise your data lists for better targeting.
Supply & Procurement of Data Lists: Access high-quality data tailored to your needs.
Database Management: Keep your database organised and efficient for better results.
Data List Acquisition: Acquire the right lists to fuel your campaigns.

Services

Membership Data

Keep your members engaged and active with our specialised services that focus on retention and reactivation.

Retention Management: Ensure your members stay connected and loyal to your organisation.
Promotion and Renewals: Drive renewals and promotions to keep your memberships thriving.
Surveys and Feedback Calls: Gather valuable insights to refine your strategies.
Member Reactivation: Bring lapsed members back into the fold with targeted reactivation campaigns.

We pride ourselves on delivering results that exceed expectations. Our clients’ success stories speak to the effectiveness of our services and our commitment to their growth.

Working with DTS Group Contact Centre has been a game-changer for us. Their appointment setting service has not only increased our engagement with potential clients but has also streamlined our process. The team is professional, dedicated, and truly understands the real estate market. We’ve seen a significant uptick in booked appointments, which has directly translated into sales. Highly recommended!

Ray White Real Estate Agent

DTS Group Contact Centre’s telemarketing services have helped us connect with a wider audience, driving both interest and action. Their attention to detail and ability to understand our needs have made them an invaluable partner in our marketing efforts. The results speak for themselves – more appointments, more leads, and more sales. They’ve truly exceeded our expectations.

Law Institute of Victoria

DTS Group Contact Centre has been instrumental in helping us manage our online inquiries and convert them into meaningful client meetings. Their team has taken the hassle out of scheduling strategy sessions, allowing us to focus on delivering value to our clients. The professionalism and efficiency they bring to the table have made a noticeable difference in our workflow and client engagement. We’re extremely satisfied with the results.

Phacilitate

Make an enquiry

For more information or to set up a meeting, please fill in the contact form and we will be in touch soon.

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Agency

DTS Group
Fundraising Agency

In addition to the Contact Centre, DTS Group operates a dedicated Fundraising Agency designed to help charities achieve their fundraising goals. Our services are customised to meet the unique needs and initiatives of each organisation. For over 20 years, we've been helping charities grow and communities thrive.

Find out more

Professional tele-solutions helping businesses thrive.

We bridge the gap between businesses and their customers, ensuring every connection is meaningful and impactful.